Initializing and opening your mailbox for the first time

  • Press Feature 981 or “Open Mailbox” button
  • Press 0000 (this is the default password)
  • OK or #
  • Enter your new password xxxxxx(from 4 to 8 digits long that does not start with 0)
  • OK or #
  • Accept new password xxxxxx
  • OK or #
  • At the tone: record your name in the Company Directory and your telephone extension number.
    Do not record your greeting at this time.
  • OK or # to end your recording
  • Press OK or # to accept the recording
  • Password + OK or #
  • Press Admin or 8
  • Greet or 2
  • Rec or 1 or Select or 2
  • Prime or 1 or Alt or 2
  • To record your greeting at the tone Yes or 1
  • Record your greeting
  • OK or # to end your recording
  • Play or 1
  • Retry or 2
  • Press OK or # to accept the greeting

 

To record your personal greeting

  • Press Feature 981 or “Open Mailbox” button
  • Password + OK or #
  • Press Admin or 8
  • Greet or 2
  • Rec or 1 or Select or 2
  • Prime or 1 or Alt or 2
  • To record your greeting at the tone Yes or 1
  • Record your greeting
  • OK or # to end your recording

Listening to your mailbox messages

  • Press Feature 981 or “Open Mailbox” button
  • Password + OK or #
  • Play or 2 (new message)
  • Saved or 6 (saved messages)
  • 1 or < (1 time) Backup 9 sec
  • 11 or << (2 times) Replay
  • 2 or Pause
  • 3 or > (1 time) Forward 9 sec
  • 33 or >> (2 times) End of message
  • 4 Previous message
  • 5 or Copy (send a copy of the message)
  • 6 Next message
  • 7 Envelope (date and time of the message)
  • 77 Save a message
  • 8 or Erase (delete message currently played)
  • 9 or Reply (to a message)
  • * Volume control (adjusts the volume)
  • ** Return to main menu

Accessing your personal mailbox while away from the office

When you are away from the office, you can access the Norstar Voice Mail system by using the dialpad of any telephone. To access your Personal Mailbox, press * * while the Auto Attendant or your personal greeting is playing. Enter your extension number, password, pound key (#), and follow the voice prompts. 

Note: After listening to your messages, the messages you do not delete are automatically saved.

 

Leave a message in another local MailBox

  • Press Feature 980 or “Leave Msg” button
  • Enter the telephone extension number or group list OK or #
  • Or press Dir or # to use the Company Directory
  • At the tone: record your message
  • OK or # (to end your message)
  • 1 or Play
  • 2 or Retry
  • Press  or  to end

Transfer (to transfer calls to a mailbox)

     DO NOT PRESS HOLD

  • Feature 986 or press “Trans > VM” button
  • Enter the telephone extension number (using the dial pad only) NOTE: Press DIR or # to use the Company Directory

Call forward to Norstar Voice mail

  • Feature 984 or press ” FWD > VM” button
  • To cancel, press FWD > VM button, or Feature 984 “CANCEL”

 

Changing your password

  • Press Feature 981 or “Open Mailbox” button
  • Enter your password and press OK or #
  • Press Admin or 8
  • Press Pswd or 4
  • Enter your new password
  • OK or #
  • Accept Yes or #

Changing your name in the Company Directory

  • Press Feature 981 or “Open Mailbox” button
  • Enter your password
  • OK or #
  • Press Admin or 8
  • Press 1
  • At the tone, record your name and mailbox number
  • OK or #
  • Accept OK or #