Warranty

All new NORTEL Networks Telephone equipment sold by Dragonwires.ca comes with a 3* year warranty. Refurbished Telephone equipment will have an agreed upon warranty, up to 1* year.

*(exceptions: expendable batteries and any add-on accessories, fire, flood, accident, abuse or power line fluctuations)

Extended Warranty

Many Dragonwires.ca clients have asked us about a warranty program. We have always replied that a warranty program really isn’t necessary because our equipment seldom requires repairs or replacement. That’s still the case – but one of the cardinal rules of business is to give the customers what they want!

Dragonwires.ca has recently instituted the Peace of Mind Warranty Program. Aside from the peace of mind that comes from knowing your telephone system is covered for up to eight years, here’s how you’ll benefit:

  • Year-to-year coverage automatically renewed at the prevailing maintenance rate;
  • Minimized downtime: if something happens and you’re out of service, we’ll respond within four hours to checkout your problem;
  • Unlimited no-charge maintenance service call privileges during business hours (exceptions: fire, flood, accident, abuse or power line fluctuations);
  • No-cost replacement parts (exceptions: expendable batteries and any add-on accessories, fire, flood, accident, abuse or power line fluctuations);
  • Shop overhauls and equipment repairs;

Additional equipment purchased from Dragonwires.ca is automatically added to the agreement unless otherwise specified at the time of purchase. All this plus personalized service! For your own peace of mind, call us today and find out more about the Dragonwires.ca Peace of Mind Warranty Program.